Making something good out of a bad Yelp review

On April 12, 2013 at 2pm, Gianna Leandro came in for a facial and consultation at Blue Turtle Spa. Her skin looked great after the $80 facial. She felt the same way and voluntarily selected to leave a 20% ($16) tip. Tip’s are never expected – but appreciated if the client feels I did a great job on their skin. We then discussed the skin care ingredients that would be best for her skin and her skin care goals. As usual, I never try and sell products. It’s the client’s choice as to what they want to do with their skin. All my skin care information resources are available through my public website. My website clearly states that I’m about scientific skin care that is animal cruelty free. I’m open and honest about my approach to skin care.

Fast forward 2 years and Gianna Leandro launches a vitriolic attack on me through a Yelp review. Naturally, I wonder why she tipped me if she hated every moment of her time with me? No tipping is totally an option with the Square Payment system on my iPad. I’m also left pondering what psychological issue precipitated this Yelp attack 2 years later, seeing as she has written numerous Yelp reviews over that 2 year period.

Needless to say, I am totally uncomfortable benefiting financially from such a negative situation, so I immediately donated that $96 to the Humane Society of the US. At least there is somewhat of a happy ending to Gianna’s very unhappy state of mind 🙂

Here is Ms Gianna Leandro’s Yelp

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